The challenge
HR at a Fortune 500 company knew something was breaking down between headquarters in Boston and its satellite offices. They asked for a session that would surface the problem in front of everyone rather than describe it.
What we ran
A custom three-dimensional wooden puzzle build, run over video conference and phones across the three sites. Twelve teams had sixty minutes to prepare, then one goal: every team assembles its puzzle in under sixty seconds.
Event day
Three teams made it. Those three had been given extra information during the prep hour and assumed everyone had it. Nobody had asked, and nobody had told. The room recognized itself immediately.
The result
The debrief became a working session. The offices agreed on a system for sharing information between sites, individuals made specific commitments, and the company set out to make asking questions a normal thing to do.
