- By Gina Columbo
- In Team Building
- Posted January 18, 2018
Getting To Know Your Clients
They say that your happy customers are likely to recommend you to their friends, colleagues and strangers, as well as increase their business with you over time. The third Thursday of every quarter has now been designated as #GetToKnowYourCustomers day for this very reason.
One of our priorities here at Best Corporate Events is getting to know our clients. Much of our team building business comes from happy, repeat customers because we take the time to get to know them.
Here are a couple of ways we #GetToKnowOurCustomers.
Beginning with the first contact with a client, we take the opportunity to get to know them and their company. We utilize tools in Salesforce, Linkedin and Google to find out more about the company and its culture. Then our national account managers walks through the details of the client’s upcoming event; whether it’s team building, charitable, professional development or culinary. The objective is to learn what ideas they have and the goals they wish to achieve during their activity. Asking the right questions provides insight into what they are trying to accomplish at their event so that we can offer and deliver a program that is a perfect match for their team.
Our interest in our clients does not end with a sale. It’s important for us to get feedback about their experience at the event.
This is why we send clients a survey and even ask what type of event they would like to do the next time! Our website is loaded with amazing comments and reviews we’ve received by simply asking how they liked their program.
A client commented today that they really appreciated our “can-do attitude.” We pride ourselves on being accommodating. We go above and beyond to work with a clients time and space parameters, to eliminate language barriers, and to make the event accessible and enjoyable for all of their participants.
Knowing our clients is the key component to keeping them happy repeat customers that recommend us!
How do you #GetToKnowYourCustomers?